Man and Van St John's Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van St John's Wood provides man and van, removal, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man and Van St John's Wood, the service provider.

1.2 "Customer" means the person, firm or organisation requesting or receiving the services.

1.3 "Services" means any man and van, removal, delivery, loading, unloading, packing, furniture moving or related services provided by the Company.

1.4 "Goods" means any items, belongings or property that are the subject of the Services.

1.5 "Service Address" means any address at which the Services are carried out, including collection, delivery and intermediate locations.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for household, office and general goods, including collection, transportation and delivery.

2.2 The Services are available for moves within St John's Wood and the surrounding areas, as well as to and from other locations across the UK, subject to prior agreement.

2.3 The Company reserves the right to refuse to transport any Goods which, in its reasonable opinion, are unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for carriage.

2.4 The Customer is responsible for providing accurate information about the type, quantity and nature of the Goods, including any fragile, high value, bulky or unusual items.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company's accepted communication channels. A booking is only confirmed once the Company has provided written or verbal confirmation and, where applicable, any required deposit has been received.

3.2 When making a booking, the Customer must provide full and accurate details, including:

(a) collection and delivery addresses, including access details and restrictions;
(b) the date and preferred time of the move;
(c) an accurate description and volume of the Goods;
(d) any special requirements, such as dismantling, assembly or packing services;
(e) information about restricted access, parking limitations, lift availability, or stairs.

3.3 The quoted price is based on the information supplied by the Customer at the time of booking. If the information is inaccurate or incomplete, the Company reserves the right to amend the price, apply additional charges, or cancel the booking.

3.4 Bookings are subject to availability. The Company does not guarantee the availability of any particular date or time until the booking has been confirmed.

4. Prices and Quotations

4.1 Prices may be calculated on an hourly rate, a fixed price, or a combination of both, as advised to the Customer at the time of booking.

4.2 Quotations are based on normal access conditions and the assumption that the move can be completed in one continuous operation during standard working hours, unless otherwise agreed.

4.3 The Company reserves the right to apply additional charges in the following circumstances:

(a) delays caused by the Customer, including waiting time beyond any agreed allowance;
(b) additional Goods not originally declared or a larger volume than stated;
(c) the need for extra staff, vehicles, equipment or journeys due to underestimated requirements;
(d) exceptional access difficulties, such as long carry distances, lack of parking, or numerous flights of stairs;
(e) work carried out outside standard working hours at the Customer's request.

4.4 Unless expressly stated, all prices are exclusive of any parking fees, congestion charges, tolls, ferry charges, or other third-party costs, which will be payable by the Customer.

5. Payments

5.1 The Customer agrees to pay the price for the Services as quoted or as otherwise agreed in advance of the move.

5.2 The Company may require a deposit to secure the booking. The deposit amount and due date will be notified to the Customer at the time of booking.

5.3 Unless otherwise agreed, payment of any balance is due immediately upon completion of the Services on the day of the move.

5.4 The Company accepts payment by the methods it has made available and communicated to the Customer. The Company is under no obligation to accept payment by cheque or deferred payment arrangements unless expressly agreed in writing.

5.5 If payment is not made when due, the Company may:

(a) suspend or refuse to continue the Services;
(b) charge reasonable interest and administration fees on overdue amounts;
(c) retain the Goods until payment is received in full, subject to applicable law.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 The Company may apply a cancellation charge based on the notice period given, as follows:

(a) more than 7 days before the scheduled date: no cancellation fee;
(b) between 3 and 7 days before the scheduled date: up to 50 percent of the quoted price;
(c) less than 3 days before the scheduled date or on the day of service: up to 100 percent of the quoted price.

6.3 Any deposit paid may be retained and applied against the cancellation charge or future booking at the Company's discretion.

6.4 If the Customer wishes to amend the date, time, addresses or scope of the Services, the Company will endeavour to accommodate the change but cannot guarantee availability. Any changes may result in an amended quotation or additional charges.

6.5 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, road closures, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will aim to offer an alternative date or a refund of any deposit paid, but will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that adequate parking and access are available at all Service Addresses, and for any fines or penalties arising from insufficient arrangements;
(b) securing any necessary permits, authorisations or permissions for loading and unloading;
(c) properly packing and securing the Goods, unless packing services have been separately agreed;
(d) ensuring that all Goods are ready for collection at the agreed time;
(e) being present or represented by an authorised person at all relevant times during the move.

7.2 The Customer must not ask the Company's staff to undertake any illegal act or to carry Goods that are prohibited or unsafe.

7.3 The Customer must notify the Company in advance of any fragile, high value or special items requiring extra care.

8. Excluded and Prohibited Goods

8.1 Unless otherwise agreed in writing, the Company will not carry the following:

(a) hazardous, flammable, explosive or illegal items;
(b) perishable goods or items requiring refrigerated transport;
(c) cash, securities, jewellery, precious metals or stones;
(d) animals or live plants;
(e) waste, rubble or materials classed as controlled or hazardous waste.

8.2 If any such Goods are transported without the Company's knowledge, the Company shall have no liability for any loss, damage, delay or breach arising in connection with them, and the Customer shall indemnify the Company for any resulting claims, costs or penalties.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and does not provide full waste disposal services unless expressly agreed.

9.2 The Company will not remove or dispose of hazardous, clinical, chemical, or construction waste, nor any items that require special handling or licensing under waste legislation.

9.3 Where the Company agrees to remove unwanted items, these will be limited to non-hazardous household or office goods, and the Customer confirms that they have the right to dispose of such items.

9.4 Any fees for waste transfer, recycling or disposal, where agreed, will be charged separately. The Customer is responsible for any additional costs arising if items are found to be restricted, unsafe, or misdescribed.

9.5 The Customer agrees not to request the Company to dispose of items in an unlawful manner, including fly-tipping or leaving items in unauthorised locations.

10. Liability for Loss or Damage

10.1 The Company will take reasonable care of the Goods while they are in its custody and control. Liability for loss of or damage to the Goods shall be subject to the limitations set out in this clause.

10.2 The Company will not be liable for:

(a) loss or damage arising from the Customer's failure to pack Goods safely when packing is undertaken by the Customer;
(b) damage to Goods that are inherently defective, poorly constructed, or where pre-existing damage exists;
(c) loss or damage to fragile items, including glass, china, artwork, mirrors, and electronics, unless appropriately packed and clearly declared;
(d) minor cosmetic damage such as small scratches, scuffs or marks that are commensurate with normal moving activities.

10.3 The Company will not be liable for any loss of profits, loss of business, loss of data or any indirect or consequential losses, whether arising in contract, tort or otherwise.

10.4 The Company's total liability for loss or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum per move, which may be notified to the Customer or otherwise limited by applicable law.

10.5 The Customer should arrange their own insurance cover for any Goods of high value or particular importance. The Company does not provide insurance advice and any cover offered will be subject to separate terms.

11. Claims and Time Limits

11.1 The Customer must inspect the Goods at delivery and notify the Company immediately of any visible loss or damage.

11.2 Any claims for loss or damage must be notified to the Company in writing within a reasonable period after completion of the Services, and in any event no later than 7 days from the date of the move, providing full details and, where possible, supporting evidence.

11.3 The Company may decline to consider claims submitted outside these time limits, except where the Customer can show that it was not reasonably possible to discover the loss or damage earlier.

12. Access, Property and Parking Damage

12.1 The Customer is responsible for protecting floors, walls, fixtures and fittings at the Service Addresses, unless the Company has expressly agreed to provide such protection.

12.2 The Company will not be liable for damage to driveways, paths, lawns or other surfaces where the Customer has agreed that the Company's vehicles may park or manoeuvre.

12.3 The Customer is responsible for any parking fines or penalties incurred as a result of insufficient parking arrangements or inaccurate information provided.

13. Delays and Force Majeure

13.1 The Company will use reasonable efforts to adhere to agreed times, but these are approximate and not guaranteed. The Company is not liable for delays outside its reasonable control.

13.2 The Company shall not be liable for any failure or delay in performance of the Services arising from events outside its reasonable control, including but not limited to adverse weather, traffic conditions, accidents, road closures, strikes, public events, or acts of government.

14. Subcontracting

14.1 The Company reserves the right to subcontract all or part of the Services to carefully selected subcontractors.

14.2 Where the Services are subcontracted, these Terms and Conditions shall continue to apply, and the Company's liability shall not exceed that which would have applied if the Services had been performed by the Company directly.

15. Privacy and Data

15.1 The Company will collect and use personal data from the Customer only as necessary to manage bookings, provide the Services, and comply with legal obligations.

15.2 The Company will take reasonable steps to keep personal data secure and will not sell or share personal data with unrelated third parties except where required for the performance of the Services or by law.

16. Complaints

16.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

16.2 The Company will investigate complaints in good faith and aim to provide a response and, where appropriate, a proposed resolution within a reasonable timeframe.

17. Variation of Terms

17.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

17.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if expressly agreed in writing by the Company.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

19.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if not possible, deleted, without affecting the validity of the remaining provisions.

20. Entire Agreement

20.1 These Terms and Conditions, together with any written quotation or confirmation from the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior agreements, understandings or representations.

20.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.



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The Most Competitive Prices for Man and Van St John’s Wood Services

With low prices and top quality, our services will not be beaten. Why settle for anything less than the best, when you can rely on our man and van service to get your goods to your new home safely and on time? We will be delighted to be part of your move and want to make sure it goes as smoothly as possible whether you live in NW8. To find out more about how we can help you at a fraction of the cost of our competitors, call our friendly representatives for further information about our man and van St John’s Wood services.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van St John's Wood Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 16 Alexandra Rd
Postal code: NW8 0DR
City: London
Country: United Kingdom

Latitude: 51.5408020 Longitude: -0.1780450
E-mail:
[email protected]

Web:
Description: Hire our amazing relocation services in St John’s Wood, NW8 by calling one of our experts and you won’t be disappointed with our assistance!
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